Refund Policy

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1. Refund Eligibility

Hipiebacker offers a 14-day money-back guarantee on all paid programmes, consultations, and educational materials purchased from our website. Refunds are available if requested within 14 days of purchase.

2. How to Request a Refund

To request a refund, contact us at info@hipiebacker.shop or +61 7 4825 6492 with your purchase details and reason for the request. Include your name, email, and date of purchase.

3. Refund Processing

Upon approval, refunds will be processed to your original payment method within 7-10 business days. Bank processing times may vary by financial institution.

4. Non-Refundable Items

Free resources, guides, or information offered at no cost are not refundable. Refunds apply only to paid services and programmes.

5. Partial Refunds

If you have utilised a significant portion of a programme or received most of a service prior to requesting a refund, we may offer a partial refund or deny the request at our discretion.

6. Cancellation of Future Sessions

For multi-session programmes, you may cancel remaining sessions within 14 days of your first session for a full refund of unused portions.

7. Return of Materials

For physical materials provided, we may request return in original condition as a condition of refund. Digital materials are non-returnable.

8. No Duplicate Refunds

Refunds are processed only once per purchase. Duplicate refund requests will be denied.

9. Special Circumstances

If you have extenuating circumstances preventing you from using services after the 14-day window, contact us to discuss possible options. Each case is considered individually.

10. Contact

For refund inquiries or disputes, contact Hipiebacker at info@hipiebacker.shop, +61 7 4825 6492, or Level 3, 285 Queen Street, Brisbane, QLD 4000, Australia.