Privacy Policy

Last updated:

1. Introduction

Hipiebacker ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Contact Form Data: When you submit our contact form, we collect your name, email address, and message content.

Automatic Information: We may collect information about your device, browser type, pages visited, and time spent on the site through analytics.

Cookies: We use cookies to track user preferences, consent choices, and site functionality. See our Cookie Policy for details.

3. How We Use Your Information

We use collected information to: respond to your enquiries, improve our website, send educational content if requested, comply with legal obligations, and track site performance through analytics.

4. Legal Basis for Processing (GDPR)

Our processing is based on: legitimate interests (improving services), contractual necessity (fulfilling requests), legal compliance, and your explicit consent where required.

5. Third-Party Services

Google Analytics: Tracks site usage and user behaviour. Data is anonymised and processed according to Google's privacy policies.

Google Ads Conversion Tracking: Measures campaign effectiveness. Managed under Consent Mode v2.

Google Maps API: Embedded maps on our contact page. Location data is processed by Google.

6. Data Retention

Contact form submissions are retained for 2 years or until you request deletion. Analytics data is retained according to Google's retention policies (typically 14 months). Cookie data is retained per user preferences.

7. Your Rights

Under Australian Privacy Act and similar regulations, you have the right to: access your personal information, request correction of inaccurate data, request deletion of your data, and object to processing of your information. To exercise these rights, contact us at info@hipiebacker.shop.

8. Data Security

We implement industry-standard security measures including SSL encryption, secure hosting, and regular security updates. However, no online transmission is completely secure.

9. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be processed on servers located outside Australia. By using our site, you consent to such transfer.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the site indicates acceptance of updated terms.

12. Contact Us

For privacy concerns, contact: Hipiebacker, Level 3, 285 Queen Street, Brisbane, QLD 4000, Australia. Email: info@hipiebacker.shop. Phone: +61 7 4825 6492.